Your free trial, credits, receipts, canceling and refunds.
Go to Settings → “Plan and billing”. Under “Billing”, click “Cancel plan” (“Cancel trial” during your free trial).
Render asks why you're leaving (only the first question is needed) and may offer a pause or a smaller plan. Click “No thanks, continue to cancel” to skip it, then confirm.
Changed your mind? Click “Keep my plan” on the same page before your plan ends. Only the account's owner can cancel.
No more plan charges. Your plan keeps working until the end of the time you've paid for (or the end of your trial), then ends. Before you confirm, Render shows the date it ends and “Next charge: None”.
If Render was running your ads or Email Outreach, one last bill can still come for the days or emails before it stopped.
You own what Render made for you and can keep using it anywhere. Inside Render, your projects are kept but locked until you pick a plan again, and leftover credits end on your end date.
So before your plan ends, press “Download” on what you want to keep, or get everything at once with Settings → “General” → “Download your data”.
New customers get a 3-day free trial. You add a card at checkout, and a quick card check places a temporary hold that's released right away. That's not a charge.
When the 3 days are up, your plan starts and your card is charged for it. To pay nothing, cancel before the trial ends: Settings → “Plan and billing” → “Cancel trial”.
The free trial is once per customer.
Usually it's one of these:
Message us with the date and amount. Plan payments can be refunded within 30 days.
Yes. Ask within 30 days of a plan payment and we refund that payment in full to your original card. A refund ends your plan right away.
The guarantee covers your plan's price. It doesn't cover ad spend Meta or Google bill you, Render's ad fee, extra credits, Email Outreach or Direct Mail.
To ask, message us or email support@tryrender.ai.
Your card was declined for a Render payment. Go to Settings → “Plan and billing” → “Open billing” and update your card. The payment is tried again, and your plan carries on as normal.
If it stays unpaid, your plan ends. If you'd rather stop, “Cancel plan” ends the plan today and cancels the unpaid bill.
Go to Settings → “Plan and billing” → “Open billing”. It opens our secure billing page (run by Stripe), where you can see past invoices, update your card and change your billing email.
The ad fee and extra credits are listed where they happen: under “Fees” in each channel's Settings, and in “Extra credits”. Only the account's owner can open billing.
Paying yearly saves 30% ($69, $139 or $209 a month, billed once a year). Prices are in US dollars.
Go to Settings → “Plan and billing” → “Change plan”, pick “Monthly” or “Annual”, and click the button on the plan you want.
Upgrades start right away, with the bigger credit amount. Downgrades wait until your billing period ends, and you keep your plan and credits until then.
Yes, on a monthly plan after your trial. Go to Settings → “Plan and billing” → “Cancel plan”, answer the questions, and choose “Pause my plan” for 1, 2 or 3 months.
While it's paused there are no charges and no new credits, and Autopilot and social posting stop. Your projects stay. Billing starts again on its own on the date shown, or sooner with “Resume my plan”.
Credits pay for making things with AI. A 15-second video ad uses about 300 credits, a 30-second one about 600, and an image, graphic or animation 15.
Starter includes 8,000 credits a month, Pro 20,000 and Ultimate 40,000. They refresh every month, and unused credits don't roll over.
Editing and downloading are free, and failed generations give their credits back. Your balance is under “Credits” at the bottom of the sidebar.
New AI generations stop until your plan renews and your credits refill. You can:
There's no free plan.
Enterprise has everything in Ultimate, with custom pricing and credits, for businesses that need more, like a bigger team, invoicing or a contract.
To ask, open Settings → “Plan and billing” → “Change plan” and click “Contact us” on the Enterprise card. We reply with pricing, usually within 24 hours.
Still need help? Message us. Most replies arrive by email within a few minutes.
